Retail Customer Service Resume Example

Retail Customer Service Representative Resume

A Retail Customer Service Representative handles inquiries and questions of customers with regards to the retail products sold by the company. These products may either have functions that may not be understood or may have missing pieces or malfunctions and defects that a customer would inquire with the Retail Customer Service Representative.  They must be able to answer all queries and give the proper instructions and procedures to resolve their problems or queries at the fastest time possible.


Retail Customer Service Representative Resume Example

April Summers

18 N 6th St, New York City

New York, 11245

Phone: (517) 124-7979



Very reliable and efficient individual seeking for a job a Retail Customer Service Representative

Summary of Qualification

  • Pleasing personality with concern for customer satisfaction over services given
  • Outstanding and experienced customer service representative with outstanding employment records
  • Excellent communication skills both written and verbal to inform customers about products and services they may avail
  • Ability to multi task, taking notes while conversing with customers
  • Excellent listening skills and patience in handling customers with various issues and concerns
  • Ability to navigate different information stations and ability to resolve issues immediately using different programs from different companies

Career Experience/Job History

2008 – present: Retail Customer Service Representative, The Voice Music Company

  • Reviewed and mastered product and services descriptions offered by the company and informed customers about them
  • Attended to inquiries and applications of customers and processed their requests under minimal time
  • Sought information and details to answer customer inquiry about operation and parts of the product they have acquired
  • Ability to adapt to the changing and upgrading of products of the company
  • Worked under minimal supervision and is a team player
  • Worked on shifts and do field work for the company

2006-2008: Customer Service Representative; Convergys – Bellsouth account

  • Responsible for inbound calls from customers seeking information and inquiries for their computer software
  • Responsible for resolving and troubleshooting computer concerns and problems


2002-2006: Bachelor of Arts in Business Administration and Computing Sciences; New York University

Professional reference will be furnished upon request.


Customer Service Resume

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