Telecom’s Customer Relationship Manager Resume Example

Telecom’s Customer Relationship Manager Resume

A Telecoms Customer Relationship Manager is responsible for handling customer relationship with clients for the Telecommunication industry. They cater to problems and concerns  regarding their phone company as well as their mobile phone service including the phone that they purchased from the company. They approve applications for clients who wish to open accounts taking into consideration their credit account standing and their reputations.  Telecoms Customer Relationship Managers must be able to handle all concerns using telecommunications and equipment.

Telecoms Customer Relationship Manager Resume Example

Dan Powell

147 Shakkleford Lane, Portland

Oregon, 65842

Phone: (654) 875-6512

Danpowell147@q.com

Objective

To be employed as a Telecommunication Customer Service Manager for a Telecommunications Company

Summary of Qualification

  • Excellent management and organizing skills in leading to maintain high profile market presence and reputation with clients
  • Excellent managerial skills in customer service and also sales
  • Excellent interpersonal and social skills able to pacify and explain products and policies to individuals
  • Ability to train and develop individuals to be excellent customer service representative
  • Professional and objective decision making skills needed for the business
  • Excellent communication skills in 4 languages namely English, Mandarin, Spanish and French

Career Experience/Job History

2008 – present: Customer Service Manager, Verizon Telecommunications Company

  • Manage schedules and responsibilities of customer service representative for the company
  • Provide reports and analytics for strategies and business plan for the company
  • Conducts training and seminars for new hires
  • Attends corporate meetings and conferences with other sites for management trainings and information sharing with other managers and stock holders
  • Handles and prepares tasks for advertising and promotions for the company

2006-2008: Customer Service Representative; Verizon Telecommunications Company

  • Assists and responsible for customer regarding inquiry, concerns and problems for the company
  • Works side by side with manager to uphold and promote the company
  • Performs client support as directed by the customer relations supervisor

Education

2002-2006: Bachelor of Science in Public Relations; Saint Joseph’s University

Professional reference will be furnished upon request

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