Outbound Call Center Representative Guide Resume Example

Outbound Call Center Representative Guide Resume

An Outbound Call Center Representative is responsible for contacting clients and customers to offer service, products and shares to the individual. They share information and introduce the product and service and oftentimes selling specific goods for the guest that they contacted. They must be persuasive and knowledgeable of the product they are endorsing to persuade possible clients for the company. Outbound Call Center Representatives do all the calls to potential customers and must therefore hold a high degree of patience.

Outbound Call Center Representative Resume Example

Sheila Daniels

135 Maple downs rd, Roswell

New Mexico, 85541

Phone: (830) 426-7542

Daniel.sheila@yahoo.com

Objective

Outbound call center representative seeking a position for a fast growing industry

Summary of Qualification

  • Excellent communication skills in both written and verbal aspects
  • Excellent customer relations able to maintain customer information confidentiality
  • Outstanding typing skills while conversing with the customer
  • Excellent knowledge in products specifications and descriptions
  • Knowledge in computer applications such as MS office and ISO certified computer applications
  • Able to work under minimal supervision and a team player

Career Experience/Job History

2006 – present: Outbound Call Center Representative; USANA Supplements and Vitamins

  • Delivers sales scripts in persuading potential customers and well as existing clients to purchase the company’s products
  • Describes products, responding to questions and clarifications  and securing the sale of the products as well as gathering personal information and credit card information of the client assuring them of confidentiality
  • Follows up on first point of contact of possible and existing client of their orders and supplies of their supplements and vitamins
  • Taking proper care of outbound calls who are on the do-not-call list and opt-out clients not to disturb, annoy or offend their decision for the company
  • Handles reports and sales invoices for clients served during the work shift

Education

2002-2006: Bachelor of Science in Marketing and Finance; Colorado State University

Professional reference will be furnished upon request

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