Inbound Call Center Resume Example

Inbound Call Center Representative Guide Resume

An Inbound Call Center Representative is responsible for receiving calls of inquiry or applications from clients to which the services of the company is offered.  These services may be products, bookings, payments or applications. They troubleshoot problems that may be posed by the customers but oftentimes, they deal with arrangements for faster transactions making it easier rather than the customer going physically to an office.  All calls done by the Inbound Call Center Representative are recorded for future reference and basis for promotions.

Inbound Call Center Representative Resume Example

Clarice Spears

135 Maple downs rd, Roswell

New Mexico, 85541

Phone: (830) 426-7542

Cspears@yahoo.com

Objective

Highly motivated individual seeking for a position as Inbound Call Center Representative

Summary of Qualification

  • Excellent communication skills in both written and verbal aspects
  • Excellent customer relations able to maintain customer information confidentiality
  • Outstanding typing skills while conversing with the customer
  • Excellent knowledge in products specifications and descriptions
  • Knowledge in computer applications such as MS office and ISO certified computer applications
  • Able to work under minimal supervision and a team player

Career Experience/Job History

2006 – present: Inbound Call Center Representative; International Hotels Group

  • Answer customer calls following protocols and company procedures
  • Delivers sales scripts in persuading potential customers and well as existing clients to purchase the company’s products
  • Describes products, responding to questions and clarifications  and securing the sale of the products as well as gathering personal information and credit card information of the client assuring them of confidentiality
  • Follows up on first point of contact of possible and existing client of their orders and supplies of their supplements and vitamins
  • Taking proper care of outbound calls who are on the do-not-call list and opt-out clients not to disturb, annoy or offend their decision for the company
  • Handles reports and sales invoices for clients served during the work shift

Education

2002-2006: Bachelor of Science in Marketing and Finance; Colorado State University

Professional reference will be furnished upon request

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