Customer Service Supervisor Resume
A Customer Service Supervisor handles responsibilities such as conducting meetings, coaching’s, prepares reports and information dissemination to customer service managers working for the company. He collates statistics and metrics from manager and is responsible in the assessment of these records as to the performance of the representatives. They are also responsible for giving out appraisals and memos to managers for their work in the company. Customer Service Supervisors act as the leaders and the main source of advice and information to handle customer concerns.
Customer Service Supervisor Resume Example
Brix White
1142 Evansville Rd, Lakeland
Wyoming, 64251
Phone: (677) 485-1222
Brix.white@gmail.com
Objective
Experienced and talented customer service supervisor seeking employment opportunity for a reputable company
Summary of Qualification
- Outstanding managerial skills in handling employees for development
- Highly motivational and dependable supervisor for managers to meet the objectives and goals of the company
- Conducts regular meeting and coaching’s to update managers of the development and standings of their teams for the company
- Handles Focus Group discussions with agents, managers, clients and human resources for inquiries and concerns with the work environment
- Prepares reports, data management, development, absenteeism and metrics of managers to be used for reference and coaching
- Receives supervisor calls from agents either for commendations or concerns
- Studies and approves agent and managers application for different positions offered by the company
Career Experience/Job History
2008 – present: Customer Service Supervisor, 24/7 Contact Company
- Handles 10 managers for a team in the company
- Attend seminars and training for promotions and new company policies set up by clients for their specific business in the company
- Handles hiring of personnel for the company and also for development or promotions within the company
- Trains and develops new managers for the company in handling agents in their field
- Conducts conference calls with clients in and around the state for progress reports of the company and other inquiries
2006-2008: Customer Service Representative; 24/7 Contact Company
- Handles inbound phone calls for inquiries and concerns for the company
- Helps and resolves customer concerns using tools and service centers provided by the company
- Transfers calls to specific department that handle their concerns and inquiries
Education
2002-2006: Bachelor of Arts in Communication; Strayer University
Professional reference will be furnished upon request
