Customer Service Representative Resume
A customer service representative handles inquiries and questions of customers with regards to the amenities, parts and function of the products of the company. They also provide information such as phone numbers, directions and specific address of facilities that would cater to repairs and maintenance of their products close to the area of the customer. They aim to provide solutions and answers in the quickest time possible. They make sure that the services offered are clear in terms and conditions and that the customer will be encouraged to avail them.
Customer Service Representative Resume Example
April Summers
18 N 6th St, New York City
New York, 11245
Phone: (517) 124-7979
aprilsummers@gmail.com
Objective
An Excellent Customer Service representative seeking a position for a reputable company
Summary of Qualification
- Outstanding and experienced customer service representative with outstanding employment records
- Excellent communication skills both written and verbal
- Ability to multi task, taking notes while conversing with customers
- Excellent listening skills and patience in handling customers with various issues and concerns
- Ability to navigate different information station and ability to resolve issues immediately using different programs from different companies
Career Experience/Job History
2008 – present: Customer Service Representative, Teletech Information Solutions
- Customer Service representative handling inbound calls for products advertised by the company
- Attend seminars and training for new products being introduced to the market
- Sought information and details regarding customer inquiry about operation and parts of the product
- Adapted to the changing products and additional products of the company
- Worked under minimal supervision and is a team player
- worked in shifts and do field work for the company
2006-2008: Customer Service Representative; Convergys – Bellsouth account
- Responsible for inbound calls from customers seeking information and inquiries for their computer software
- Responsible for resolving and troubleshooting computer concerns and problems
Education
2002-2006: Bachelor of Arts in Business Administration and Computing Sciences; New York University
Professional reference will be furnished upon request
