Customer Service Agent Resume
A customer service agent handles inquiries and questions of customers with regards o the amenities, parts and function of the products of the company. They also provide information such as phone numbers, directions and specific address of facilities that would cater to repairs and maintenance of their products close to the area of the customer. They aim to provide solutions and answers in the quickest time possible. Customer Service Agents must have motivational attitudes to convince customers to avail of services rendered by the company.
Customer Service Agent Resume Example
Joy Braxton
145 Shadow Lane, Vicksburg
Pennsylvania, 22514
Phone: (268) 222-4548
jbraxton@charter.net
Objective
Seeking for the position of a customer service agent for a reputable company
Summary of Qualification
- Exemplary communication skills both written and verbal
- Excellent ability to multi task, taking notes while conversing with customers
- Outstanding listening skills and conversational skills in handling customers with various issues and concerns
- Ability to navigate different information station and ability to resolve issues immediately using different programs from different companies
- Outstanding record as a customer service agent with outstanding employment records
Career Experience/Job History
2008 – present: Customer Service Agent, TELUS Company
- Ability to seek information and detail regarding customer inquiry about operation and parts of the product
- Customer Service representative handling inbound calls for products sponsored by the company
- Attend seminars and training for new products being introduced to the market
- Ability to adapt on the changing products on the company
- Works under minimal supervision and is a team player
- Willing to work on shifts and do field work for the company
2006-2008: Customer Service Agent; Blackberry Company
- Responsible for inbound calls from customers seeking information and inquiries on mobile phones and services
- Responsible for resolving and troubleshooting mobile unit concerns and problems
Education
2002-2006: Bachelor of Arts in Communication Arts; Brown Mackie College
Professional reference will be furnished upon request
