Customer Care Officer Resume Example

Customer Care Officer Resume

Customer Care Officers act as supervisors over customer care representatives whether working in a call center on in a department or store.  They make sure that the representatives are executing their tasks efficiently and accurately and that they make the customers feel that all their necessities and requests are given attention.  Customer Care Officers make available all the necessary materials, items and tools for processing customer requests and inquiries such as records and documents, actual product samples and demonstration facilities.

Customer Care Officer Resume Example

Andrea Fronda

145 Shadow Lane, Vicksburg

Pennsylvania, 22514

Phone: (268) 222-4548

afronda@charter.net

Objective

Very responsible professional seeking for the position of Customer Care Officer for a reputable product company

Summary of Qualification

  • Gives premium to customer satisfaction and service accommodations
  • Exemplary communication skills both written and verbal
  • Excellent ability to multi task, taking notes while conversing with customers
  • Outstanding listening skills and conversational skills in handling customers with various issues and concerns
  • Ability to navigate different information station and ability to resolve issues immediately using different programs from different companies
  • Outstanding record as a customer service agent with outstanding employment records

Career Experience/Job History

2008 – present: Customer Service Agent, TELUS Company

  • Ability to seek information and detail regarding customer inquiry about operation and parts of the product
  • Took all customer inquiries, recorded and resolved them with efficiency
  • Attended seminars and training for new products being introduced to the market
  • Worked under minimal supervision and is a team player
  • Willing to work on shifts and do field work for the company

2006-2008: Customer Service Agent; Sony Inc.

  • Attended to all customers with billing and product inquiries
  • Gave demonstrations for new products and services offered by the company

Education

2002-2006: Bachelor of Arts in Communication Arts; University of Pennsylvania

Professional reference will be furnished upon request

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