Custemer Specialist Resume Example

Customer Specialist Resume

A customer specialist is responsible for handling phone inquiries from customers and guest. They specialize in troubleshooting, providing information, hotel reservations, data information, billing concerns and reactivation of accounts with the different companies that they handle. They are equipped with specific information stations and data that the company provides ad they can easily pull out information and inquiries that would answer the concerns ad inquiries of customers.  They make sure that customers have satisfaction over the service they have acquired.

Customer Specialist Resume Example

Aidan Smith

12 Hayden Blvd, Shreveport

Louisiana, 45128

Phone: (455) 210-1212

Aidan.smith@gmail.com

Objective

An Excellent Customer Service representative seeking a position with great chance for development and promotions with a BPO company

Summary of Qualification

  • Outstanding and experience customer relations representative with 5 years of experience as a call center representative
  • Excellent communication skills both written and verbal
  • Ability to multi task, taking notes while conversing with customers
  • Excellent listening skills and patience in handling customers with various issues and concerns
  • Ability to navigate different information station and ability to resolve issues immediately using different programs from different companies

Career Experience/Job History

2008 – present: Reservation Sales Representative, InterContinental Hotels Group

  • Call center representative handling inbound calls for hotel reservations all around the world
  • Attend seminars and training for new hotel opening and their amenities
  • Ability to seek information and detail regarding customer inquiry especially amenities and policies of the hotel
  • Ability to navigate IRIS set up by the company
  • Commendations from customer regarding a job well done and high customer satisfaction surveys
  • Consistently meeting company metrics such as revenue return and handling time of calls

2006-2008: Customer Service Manager; Convergys – General Motors Account

  • Responsible for inbound calls from customers seeking information and inquiries for their vehicle
  • Responsible for resolving minor vehicle concerns and information and suggest specific dealership for repairs of the vehicle

Education

2002-2006: Bachelor of Science in Development in Communication; University of Central Florida

Professional reference will be furnished upon request

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